Shipping Policy
Welcome to collinssu.com — operated by COLLINS SUMMITEDGE SOLUTIONS LLC. We are committed to providing a smooth, transparent, and reliable shipping experience for all of our customers across the United States.
1. Shipping Coverage
We currently offer domestic shipping only within the United States. Orders cannot be shipped to international destinations or U.S. territories outside the mainland (including Puerto Rico, Guam, and the U.S. Virgin Islands).
2. Shipping Options & Costs
We offer Standard Shipping on all orders. All orders placed on our website qualify for Free Shipping — there are no additional shipping fees for customers.
3. Processing Time
Once your order is successfully placed and payment is confirmed via PayPal, our team begins preparing it for dispatch. Please allow 1-2 business days for order processing.
Orders placed after our daily cut-off time of 4:00 PM (EST) will be processed the following business day.
4. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is 3-4 business days, depending on your location within the United States. Delivery times may vary slightly during holidays or peak seasons.
5. Order Tracking
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to monitor your shipment’s progress. Please allow up to 24 hours for tracking information to update after shipment.
6. Delayed Delivery
While we strive to ensure all orders are delivered within the estimated timeframe, unforeseen delays may occasionally occur due to weather conditions, carrier issues, or high demand. If your order is significantly delayed, please contact our support team at support@collinssu.com. We will investigate the issue promptly and provide updates or compensation, such as discount coupons, where appropriate.
7. Incorrect Address
Please ensure that your shipping address is entered accurately at checkout. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
8. Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please reach out to us within 7 days of the estimated delivery date. Our support team will work directly with the carrier to resolve the issue as quickly as possible.
9. Contact Us
If you have any questions about your order or need shipping assistance, please contact us:
- Company Name: COLLINS SUMMITEDGE SOLUTIONS LLC
- Address: 800 W Main St, Louisville, KY 40202, United States
- Phone: +1 860-382-0024
- Email: support@collinssu.com
We value your trust and strive to deliver every order with care and efficiency.