Contact

Thank you for visiting collinssu.com. At COLLINS SUMMITEDGE SOLUTIONS LLC, we value every customer and are committed to providing prompt, professional, and friendly support. Whether you have a question about your order, our products, or simply want to share feedback, our team is here to help.

1. How to Reach Us

Company Name: COLLINS SUMMITEDGE SOLUTIONS LLC

Address: 800 W MAIN ST, Louisville, KY 40202, United States

Phone: +1 860-382-0024

Email: support@collinssu.com

Customer Service Hours: Monday to Sunday, 9:00 AM – 6:00 PM (EST)

You can contact us directly via phone or email during business hours. For convenience, you may also use the contact form below to reach our customer service team. We typically respond within 24–48 business hours.

2. Response Time & Support Process

Once we receive your message, a customer support representative will review your inquiry and respond via email. Please check your spam or promotions folder if you don’t see a reply within 48 business hours.

If your inquiry is regarding an existing order, please include your order number and the email address used during checkout to help us resolve your issue more efficiently.

3. Common Inquiries

Order Tracking: For tracking updates, please refer to your shipping confirmation email or contact us for assistance.

Returns & Refunds: Refer to our Returns & Refunds Policy for detailed instructions.

Product Information: If you need additional product details or compatibility support, please include the product name or link in your message.

We strive to ensure every customer enjoys a reliable and satisfying experience with COLLINS SUMMITEDGE SOLUTIONS LLC. Your satisfaction is our top priority.

Last Updated: November 2025